Bevi. Throughout my time at Bevi, I took the led on various external and internal facing projects however, due to an NDA, I can only showcase public facing work at this time. Below is a look at an on water dispenser screen experience I designed.
Usage Stats Page. Facilitating user engagement and action through an accessible and transparent flavor rankings page.
Project Details
Bevi Machines are allocated to Partners who lease the machines to a variety of companies so that employees can have access to bottle-less, yet flavorful water options. Partners then track flavor usage and order flavors, occasionally communicating with Office Managers at each company for additional insight into flavor requests. To aid in the restock process and to ensure companies are getting the most out of their Bevi Machines, I created the new Usage Stats Page.
Timeframe: 3-4 Weeks
Team: Sole Designer, 1 Product Manager
The Problem
In order to drive flavor requests, how might we provide flavor usage data to Office Managers in an engaging way?
Research: Understanding Office Managers
Interviewed 4 Office Managers to understand their roles & uncover how they currently interact with Bevi. What are bright points of interacting with their Bevi, what are the pain points?
Analysis
After conducted 4, hour long sessions, with 4 different Office Managers, I listened back to my recorded interviews and compiled my findings into coded notes. This helped me quickly see and pull out themes.
From the coded list, I also completed an affinity mapping activity to verify and uncover all additional themes.
Themes
Articulating the themes I found in a more accessible, scannable manner and begin the process of compiling a document to eventually share my findings with team members.
Sketches
Exploring how to visualize the flavor rankings.
Asking myself… How many flavors should I show, all, only top, only bottom? Which data visual will make the most sense to users? What’s the most scannable? What info do users care about most?
High Fidelity Iterations
Exploring my sketches in a high fidelity form. Moving forward, I presented these to the Product Team. Based on the feedback I received, I iterated, finding a happy medium to bring into user testing.
Designing a possible solution and testing it!
Coming out of initial interviews with Office Managers there were a few possible solutions however, the first solution I designed and tested was the creation of a Usage Stats Page directly on the Bevi Machine interface.
Final MVP Design for Testing
User Testing
To validate that this page is the correct solution for users and uncover both bright and pain points about the page’s usability.
Test Report
Compiled after both user testing sessions were completed. Shared and presented findings to stakeholders following analysis.
Participants
Ideally, I would have liked to test with at least 5 users to truly validate the following findings.
Within the User Report, I included my test conclusion and design recommendations to begin the conversation of next steps with the Product Team and Stakeholders. This is a crucial step in the process for me as I advocate for my users wants and needs while respecting the businesses wants and needs.
I ended my test report with a quick sketch showcasing the possibilities of my design recommendations and highlighting aspects I think should change or need to be discussed further.
Final Solution
Despite feeling like more research and solutions should be explored before handing off to software, the final solution that was implemented aims to increase transparency and enable Office Managers to take action on there flavor requests.
What I learned…
Communicating with stakeholders! Gained confidence advocating for users through my findings and learned how to make compelling arguments to stakeholders based on those findings.
Advocating for Design Thinking! Challenged team members to conduct more research and document findings in an accessible way. Learned how important it is for decisions to be rooted and driven by real users rather than assumptions.
Solo Usability Testing! Traveled to meet office managers in-person on my own, which was a new experience for me. Planned, communicated with participants prior to testing, conducted the usability tests, and analyzed findings all on my own.